Terms and Conditions

Product Changes We reserve the right to change specifications or replace raw materials as required by contingencies that exist or to improve the product. However, product changes in no way affect product quality or function.

Payment Terms Unless you have established credit and are an existing Doctor Stuff customer, credit card payment is due with the order.

Order Acknowledgements We ship stock product orders promptly without acknowledgements. If it is necessary to back order products, we will notify you and give you the option of requesting a partial shipment.

Damages/ Shortage in Transit All of our packaging is in accordance with carrier requirements. For your protection, please examine any shipment carefully before accepting. If there is evidence of damage or a shortage, make suitable notation to that effect on the freight bill before you sign it. Failure to make this notification absolves the carrier of any responsibility and subsequent claims. Please notify us within five days of receipt of a damaged or short order.

Shipping Terms We determine to best carrier to use to ship your order. Items are typically sent via UPS or FedEx Ground, however, depending on the product, we reserve the right to use an alternative carrier.

Shipping Dates Stock orders are typically shipped within 48 hours of receipt of order. Every effort is made to maintain an adequate inventory of stock products; however, it is impossible to guarantee the availability of every product.

Cancellations or Changes Cancellations or changes made-to-orders, including change of address, may incur handling charges.

Returning Products Year labels purchased under our yearly promotion are not returnable.